Frequently Asked Questions
How far do your travel?
We proudly service the Washtenaw and Jackson County areas. If you’re unsure whether your location falls within our serviceable area, please give us a call. Our customer service team will be happy to assist you and explore options for your cleaning needs.
How do I schedule a cleaning?
Scheduling a cleaning is easy! You can do it through our user-friendly website, where you can select your preferred date and time. Alternatively, you can call our customer service team, who will assist you in finding a suitable schedule that meets your needs.
Do you bring your own supplies?
Yes, we bring all our own tools, supplies, and equipment for every cleaning service. Our team uses high-quality, professional-grade cleaning products that are effective yet safe for your home. If you have specific preferences for cleaning products—such as eco-friendly options—please let us know when scheduling.
Do you offer eco-friendly cleaning options?
Yes, we are committed to sustainability and offer eco-friendly cleaning products upon request. Our environmentally safe options are effective and ensure a clean home without harmful chemicals. Just let us know when scheduling your appointment.
What do you do when you're here?
During each visit, our team follows a basic checklist that includes tasks such as dusting surfaces, vacuuming carpets, mopping floors, cleaning bathrooms, and sanitizing kitchen areas. However, we understand that every home is unique, so we offer completely customizable packages through your client portal. You can choose specific tasks you’d like us to focus on or skip during your visit.
Are your cleaners trained and insured?
Absolutely! All our cleaners undergo rigorous training to ensure they meet our high standards of service. Our team is also fully insured, providing you peace of mind while we work in your home.
Is it the same team every time?
Yes, we strive to send the same cleaning team to your home for each visit. This consistency helps build trust and allows the team to become familiar with your specific cleaning preferences and requirements, ensuring a personalized experience every time.
Can I trust your team in my home?
Yes, trust and safety are our top priorities. We conduct thorough background checks on all employees and ensure they are trained in best practices for security and care in your home. You can feel confident knowing that our team is professional and reliable.
How do I pay for services?
We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, we kindly ask for at least 24 hours’ notice to avoid a cancellation fee. Please refer to our website for more detailed information about our policy.
What if I’m not satisfied with the cleaning?
Your satisfaction is crucial to us. If you’re not completely satisfied with our cleaning service, please contact us within 24 hours, and we will work to resolve any issues. Our goal is to ensure you are happy with the results.